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الوجبات والصلاة والطاقم وجلوس العائلة والحج، شركة بشركة.

Main differences

  • Alcohol: مقيَّد on Garuda Indonesia; يُقدَّم on Japan Airlines.
  • Halal meals: عند الطلب on Japan Airlines; described in words by Garuda Indonesia.
  • Hajj and Umrah: رحلات مخصصة on Garuda Indonesia; described in words by Japan Airlines.
  • Ramadan: described in words by Garuda Indonesia; not published by Japan Airlines.
  • Family seating: described in words by Japan Airlines; not published by Garuda Indonesia.

From what each airline publishes and what travellers and the press report. Halal Gourmet doesn't score or rank airlines.

Each answer starts with a marker: yes, partly, no, answered in words, or not published. A solid dot means the airline's own policy; a hollow dot means a traveller or press report.

Japan Airlines

JL · oneworld

Garuda Indonesia

GA · SkyTeam

The main questions

Halal meals

Partlyعند الطلبAirline policy

Halal-certified Muslim meal on international flights from Japan

Answered in wordsGaruda's catering company holds an Indonesian state halal certificate covering 2,252 products.Airline policy

Alcohol-free

NoيُقدَّمAirline policy

PartlyمقيَّدTraveller or press report

Reported as dry on flights to Saudi Arabia

Ramadan

Not publishedNot published

Answered in wordsIn Ramadan 2019 Garuda offered copies of the Quran on board and added Quran audio.Traveller or press report

Family seated together

Answered in wordsSeats can be chosen at booking in all classes on most fares; a paid service covers extra-legroom seats.Airline policy

Not publishedNot published

Crew hijab

Not publishedNot published

Answered in wordsThe chief executive said hijab-wearing crew are not banned but are kept off flights that serve alcohol.Traveller or press report

Hajj and Umrah routes

Answered in wordsIts only Middle East route is Haneda to Doha; connections beyond are on Qatar Airways.Airline policy

Yesرحلات مخصصةTraveller or press report

Flies Indonesian Hajj pilgrim groups

None of these airlines publishes: Prayer space or lounge · Zamzam

Food and drink

Halal meals

Airline policyA halal-certified Muslim meal is offered in all classes on flights from Japan; other flights' meals are not certified.

Airline policyGaruda's catering company holds an Indonesian state halal certificate covering 2,252 products.

Who certifies them

Airline policyJAL names Japan Islamic Trust as the certifier for the whole production of its Muslim meal.

Airline policyThe caterer's halal certificate is issued by BPJPH, Indonesia's state halal agency.

Does the meal turn up

Traveller or press reportTwo first-hand reports describe the Muslim meal served as ordered; it is confirmed at check-in.

Traveller or press reportThe religion ministry reported many delayed Garuda Hajj flights; one was 7 hours late.

On partner flights

Airline policyCodeshare flights run by other airlines may not offer special meals at all.

Not publishedNot published

Alcohol on board

Airline policyChampagne and sake are served in business class and the Haneda lounge; no dry routes are published.

Traveller or press reportPress reviews say flights to Saudi Arabia are dry, while other international flights serve wine, beer and spirits.

Ramadan

Not publishedNot published

Traveller or press reportIn Ramadan 2019 Garuda offered copies of the Quran on board and added Quran audio.

None of these airlines publishes: Amenity kit

Prayer

Crew and prayer

Airline policyJAL has no prayer space of its own; Narita Terminal 2 and Haneda Terminals 2 and 3 have prayer rooms.

Traveller or press reportA reviewer on a Jeddah flight heard prayers played before take-off, during the flight and before landing.

Water for istinja

Airline policyThe A350-1000 has lavatories with a multi-function bidet; which cabins have them is not stated.

Traveller or press reportA business class review found only lotion and fragrance in the lavatories; no bidet was described.

None of these airlines publishes: Space to pray · Qibla and prayer times · Prayer rooms in lounges

Crew and service

Hijab in crew uniform

Not publishedNot published

Traveller or press reportThe chief executive said hijab-wearing crew are not banned but are kept off flights that serve alcohol.

Crew training

Airline policyJAL's code of conduct rules out religious discrimination; one passenger reports courteous service.

Traveller or press reportA reviewer describes attentive crew; Garuda's crew have won Skytrax's best cabin crew award several times.

None of these airlines publishes: Help from women staff · Eid and Ramadan on board · Reported incidents

Seating and families

Sitting together as a family

Airline policySeats can be chosen at booking in all classes on most fares; a paid service covers extra-legroom seats.

Not publishedNot published

None of these airlines publishes: Changing seats

Hajj, Umrah and routes

Routes to Muslim-majority countries

Airline policyIts only Middle East route is Haneda to Doha; connections beyond are on Qatar Airways.

Traveller or press reportGaruda flies Indonesian Hajj pilgrims; the religion ministry counted 152 Garuda pilgrim groups in one season.

None of these airlines publishes: Zamzam water