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Main differences

  • Halal meals: كل الوجبات حلال on Malaysia Airlines; عند الطلب on Japan Airlines.
  • Alcohol: مقيَّد on Malaysia Airlines; يُقدَّم on Japan Airlines.
  • Prayer space: بعض الصالات on Malaysia Airlines; not published by Japan Airlines.
  • Hajj and Umrah: رحلات مخصصة on Malaysia Airlines; described in words by Japan Airlines.
  • Ramadan: described in words by Malaysia Airlines; not published by Japan Airlines.

From what each airline publishes and what travellers and the press report. Halal Gourmet doesn't score or rank airlines.

Each answer starts with a marker: yes, partly, no, answered in words, or not published. A solid dot means the airline's own policy; a hollow dot means a traveller or press report.

Malaysia Airlines

MH · oneworld

Japan Airlines

JL · oneworld

The main questions

Halal meals

Yesكل الوجبات حلالAirline policy

All meals on Malaysia Airlines-operated flights

Partlyعند الطلبAirline policy

Halal-certified Muslim meal on international flights from Japan

Alcohol-free

PartlyمقيَّدTraveller or press report

Reported as on request only, on international flights over three hours

NoيُقدَّمAirline policy

Prayer space or lounge

Partlyبعض الصالاتAirline policy

Golden Lounges at Kuala Lumpur

Not publishedNot published

Ramadan

Answered in wordsNo Ramadan service is published; one passenger reports crew timed his meal to the sunset.Traveller or press report

Not publishedNot published

Family seated together

Answered in wordsSeats are free for the whole booking when travelling with an infant; nothing similar for children aged 2 to 11.Airline policy

Answered in wordsSeats can be chosen at booking in all classes on most fares; a paid service covers extra-legroom seats.Airline policy

Crew hijab

Answered in wordsA former group chief says Muslim crew may wear hijab; a Muslim group has urged the airline to allow it.Traveller or press report

Not publishedNot published

Hajj and Umrah routes

Yesرحلات مخصصةAirline policy

Hajj and Umrah flights by Amal, the group's pilgrimage airline

Answered in wordsIts only Middle East route is Haneda to Doha; connections beyond are on Qatar Airways.Airline policy

None of these airlines publishes: Zamzam

Food and drink

Halal meals

Airline policyAll meals served on Malaysia Airlines-operated flights are halal.

Airline policyA halal-certified Muslim meal is offered in all classes on flights from Japan; other flights' meals are not certified.

Who certifies them

Airline policyMalaysia Airlines says all its food is certified halal by JAKIM and its own Airlines Halal Unit.

Airline policyJAL names Japan Islamic Trust as the certifier for the whole production of its Muslim meal.

Does the meal turn up

Traveller or press reportWhen a caterer contract ended in 2023, special and pre-booked meals stopped on affected routes.

Traveller or press reportTwo first-hand reports describe the Muslim meal served as ordered; it is confirmed at check-in.

On partner flights

Airline policyOn codeshare flights run by partners, the airline tells halal travellers to request a Muslim meal.

Airline policyCodeshare flights run by other airlines may not offer special meals at all.

Alcohol on board

Traveller or press reportPress reports say alcohol is served only on request, on international flights longer than three hours.

Airline policyChampagne and sake are served in business class and the Haneda lounge; no dry routes are published.

Ramadan

Traveller or press reportNo Ramadan service is published; one passenger reports crew timed his meal to the sunset.

Not publishedNot published

None of these airlines publishes: Amenity kit

Prayer

Crew and prayer

Airline policyThe airline said in 2017 that screens show a prayer before take-off; entertainment has wudu and seated-prayer guides.

Airline policyJAL has no prayer space of its own; Narita Terminal 2 and Haneda Terminals 2 and 3 have prayer rooms.

Water for istinja

Not publishedNot published

Airline policyThe A350-1000 has lavatories with a multi-function bidet; which cabins have them is not stated.

Prayer rooms in lounges

Airline policyThe Golden Lounges at Kuala Lumpur list a prayer room among their amenities.

Not publishedNot published

None of these airlines publishes: Space to pray · Qibla and prayer times

Crew and service

Hijab in crew uniform

Traveller or press reportA former group chief says Muslim crew may wear hijab; a Muslim group has urged the airline to allow it.

Not publishedNot published

Crew training

Traveller or press reportA passenger reports crew noticed he was fasting and served his meal in time to break the fast.

Airline policyJAL's code of conduct rules out religious discrimination; one passenger reports courteous service.

Eid and Ramadan on board

Airline policyIts pilgrimage airline Amal was named No. 1 foreign carrier at the 2025 Hajj Convention in Jeddah.

Not publishedNot published

Reported incidents

Traveller or press reportNo case of mistreating Muslim passengers was found; one reported incident involved a passenger's threats.

Not publishedNot published

None of these airlines publishes: Help from women staff

Seating and families

Sitting together as a family

Airline policySeats are free for the whole booking when travelling with an infant; nothing similar for children aged 2 to 11.

Airline policySeats can be chosen at booking in all classes on most fares; a paid service covers extra-legroom seats.

None of these airlines publishes: Changing seats

Hajj, Umrah and routes

Routes to Muslim-majority countries

Airline policyAmal flies Kuala Lumpur to Jeddah and Madinah, with 110 flights planned for the 2026 Hajj season.

Airline policyIts only Middle East route is Haneda to Doha; connections beyond are on Qatar Airways.

None of these airlines publishes: Zamzam water